Privacy Policy – pkrbit Pakistan Online Gaming Platform

1 Introduction

pkrbit is an online gaming platform designed and operated specifically for players in Pakistan. Our services include sports betting — with a strong focus on cricket, the Pakistan Super League, T20 internationals and other Pakistan cricket fixtures — as well as live casino, slot games, bingo and a six-tier VIP programme. All transactions on the platform are conducted in PKR.

When you use pkrbit, we process certain personal data about you. This Privacy Policy explains what data we collect, why we collect it, how it is used and stored, and the rights you have in relation to it. We have written this policy in plain, straightforward English so that it is easy to understand — not buried in legal jargon.

If you have any questions about how your data is handled, or if you want to exercise any of your data rights, you can reach our support team at [email protected] or through the live chat in your account. We are happy to help.

2 Data We Collect

The types of personal data pkrbit may collect from you fall into the following categories:

We do not collect any special category data — such as health information, political opinions or biometric data — unless specifically required for responsible gaming purposes at your own request (for example, where you have asked us to apply a self-exclusion linked to a problem gambling concern).

3 How We Collect Your Data

pkrbit collects personal data through the following means:

• Directly from you: when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support or update your account settings.
• Automatically: when you access and use the platform, our systems automatically record technical and usage data including your IP address, device information, session activity and game history.
• From payment providers: when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction confirmation data with us to reconcile your account balance.
• From identity verification providers: where we use a third-party KYC service to verify your identity documents, that provider may share the outcome and relevant verification data with pkrbit.
• From cookies and similar technologies: as described in Section 8 of this policy.

We do not purchase personal data from data brokers or acquire data from social media platforms without your knowledge or consent.

4 How We Use Your Data

pkrbit uses your personal data for the following purposes:

• Account management: to register and maintain your account, verify your identity, manage your account settings and communicate essential account information such as transaction confirmations, security alerts and policy updates.
• Payment processing: to process deposits and withdrawals in PKR via your chosen payment method, reconcile transactions and investigate any payment disputes.
• Identity verification and fraud prevention: to verify that you are who you say you are, confirm that you meet the minimum age requirement of 18 years, and detect and prevent fraud, money laundering and other financial crime.
• Platform delivery and improvement: to deliver the gaming services you have requested, analyse how the platform is used and make improvements to the user experience, game performance and betting features.
• Customer support: to respond to your queries, resolve complaints and provide assistance with your account.
• Marketing and promotions: to send you information about bonuses, promotions, new games and platform features — but only where you have opted in to receive marketing communications. You can opt out at any time.
• Responsible gaming: to monitor account activity for signs of problem gaming behaviour, apply account limits or restrictions you have requested and fulfil self-exclusion instructions.
• Legal compliance: to comply with applicable legal and regulatory obligations, respond to lawful requests from authorities and maintain records as required.

pkrbit will not use your personal data for any purpose that is incompatible with those listed above without first notifying you and, where required, obtaining your consent.

5 Sharing Your Data

pkrbit does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: your financial data is shared with payment service providers such as JazzCash, Easypaisa, Raast and bank partners solely to process your transactions. These providers operate under their own privacy and data security obligations.
• Identity verification providers: identity documents and personal data may be shared with KYC service providers to verify your identity as part of our account verification process.
• IT and platform service providers: companies that provide hosting, security, analytics and technical infrastructure support to pkrbit may access certain data as part of their service delivery. All such providers are contractually bound to handle data only as instructed by pkrbit.
• Legal and regulatory authorities: where pkrbit is under a legal obligation to disclose data — for example, in response to a valid court order or a lawful investigation — we will comply with that obligation. We will notify you where we are permitted to do so.
• Business transfers: in the event of a merger, acquisition or sale of the platform, personal data held by pkrbit may be transferred as part of that transaction. Affected users will be notified in advance.

6 Data Retention

pkrbit retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including the duration of your account relationship with us and any applicable legal retention obligations.

In practical terms, this means:

• Active accounts: your account data is retained for the full duration that your account remains open and active on the platform.
• Closed accounts: following account closure, certain data — including identity verification records, transaction history and communications — is retained for a minimum period as required for financial record-keeping, fraud prevention and legal compliance purposes.
• Self-excluded accounts: if you have applied a self-exclusion, your data is retained for the duration of the exclusion and for a reasonable period afterwards to ensure the exclusion can be enforced if you attempt to re-register.
• Marketing data: if you have opted in to marketing communications, your preferences are retained until you opt out. If you opt out, we retain a record of your opt-out to ensure you are not contacted again.

When data is no longer required, it is deleted or anonymised in a secure manner. Anonymised or aggregated data that cannot be linked back to any individual may be retained for longer periods for analytical purposes.

7 Security Measures

Protecting your personal data is a genuine priority for pkrbit. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, alteration or disclosure.

Our security measures include, but are not limited to:

• Encryption of data in transit using TLS/SSL protocols across all platform connections;
• Encryption of sensitive data at rest, including identity documents and financial records;
• Access controls that restrict internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability testing of platform infrastructure;
• Two-factor authentication options available to all account holders;
• Monitoring for suspicious account activity and automated fraud detection systems.

While pkrbit takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your pkrbit account and never share your login credentials with anyone. If you suspect that your account has been compromised, contact support immediately.

8 Cookies and Tracking Technologies

pkrbit uses cookies and similar technologies on the website and mobile application. Cookies are small text files placed on your device that help the platform remember information about your visit.

We use the following types of cookies:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as account login sessions, page navigation and secure payment processing. These cookies cannot be disabled without breaking the platform.
• Functional cookies: these remember your preferences — such as your chosen language setting or display preferences — to personalise your experience on the platform.
• Analytics cookies: these help us understand how the platform is used — which pages are visited most, where users spend time and where they encounter problems. This data is used in aggregate and anonymised form to improve the platform. We use standard analytics tools for this purpose.
• Session cookies: temporary cookies that expire when you close your browser. Used to maintain your login state during a single session.

You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the platform. Deleting cookies will not delete your account or any personal data held on our servers — it only removes locally stored cookie data from your device.

pkrbit does not use third-party advertising cookies or cross-site tracking technologies to serve targeted advertising on other websites.

9 Your Data Rights

As a pkrbit account holder, you have the following rights in relation to your personal data:

• Right of access: you can request a copy of the personal data pkrbit holds about you at any time. We will provide this in a clear and accessible format.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you can ask us to correct it. You can update basic account details directly through your account settings.
• Right to erasure: in certain circumstances, you can request that pkrbit delete your personal data. Note that we may be required to retain certain data for legal compliance reasons even after account closure — in such cases we will explain what data is retained and why.
• Right to restrict processing: you can ask pkrbit to pause processing your data in certain situations, for example while a complaint is being investigated.
• Right to object: you can object to the use of your data for marketing purposes at any time. You can manage this through your account settings or by contacting support.
• Right to data portability: you can request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team via live chat in the platform or by emailing [email protected]. We aim to respond to all data rights requests promptly. We may need to verify your identity before processing a request to protect against unauthorised access to account data.

10 Under-18 Policy

pkrbit is strictly an adult platform. The minimum age to register and use any service on pkrbit is 18 years. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and you believe your child has created a pkrbit account or provided personal data to us, please contact support immediately at [email protected]. We will investigate promptly and, where a minor's account is confirmed, close it and delete all associated personal data as soon as possible.

Age verification is part of our standard identity verification process. Accounts where the user cannot confirm they are 18 or over will be suspended pending verification and may be closed if verification is not completed satisfactorily.

11 Updates to This Privacy Policy

pkrbit may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make changes, the updated policy will be published on this page with the revised effective date shown at the top of the document.

For significant changes — particularly those that affect how we use your data in a material way — we will notify registered account holders by email and/or through an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how pkrbit handles your personal data.

Continued use of the pkrbit platform after an updated Privacy Policy takes effect constitutes your acknowledgement of the changes.

12 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pkrbit handles your personal data, please do not hesitate to get in touch with our support team. We take privacy seriously and will do our best to address any query or concern promptly.

For account-related privacy settings — including opting out of marketing, updating your personal details or requesting account closure — you can also manage these directly through your account settings after logging in.